Are you HAPPY with Globe Broadband? Quick Answer – NO

This is our personal experience as a Globe Broadband subscriber. What we have to say is a right that we have as subscribers. If the post offends, please refrain from reading further. If the post is something you might want to share, by all means, share it on Twitter, Facebook and all other social media you can think of!

I have been holding back since August but no more! This is the perfect time to blog about our experience with Globe Broadband. Emotions are high and I am about to burst out in flames just thinking about how much time I have wasted just trying to fix the "problem" on my own because their tech team is "unreachable". I cannot really say because since August, I have only been in contact with their customer support agents, one time on the phone and then from then on, only on Twitter. 7 agents in total and not a single one was able to deliver my message to their technicians. Is there no solution to this?

We've been a subscriber for years and all we are asking is that we be given some explanation that would appease our frustrations from all the disconnections and irregularities we've experienced since early August of this year.

Eto Tagalog para mas maintindihan ng publiko:

Plan 999 subscriber lang po kami. Hindi kalakihan ang bayad namin taga buwan pero pinaghirapan po ang perang yan. Ang internet ay ginagamit namin for browsing at email lang naman po hindi for gaming. Email/Admin Support po ang trabaho ko at online po yun. Okay naman po noong una at ilang taon na din naman kaming subscriber ng Globe. May mga pagkakataon na mabagal talaga. Ilang beses na din kaming tumawag sa kanilang hotline at nakipag-ugnayan sa customer support nila. May dumating man na tagaayos ng internet o wala, hindi na rin namin pinansin talaga dahil bumabalik naman ang internet. Kung bumagal man o ma-disconnect at matagal bumalik yung internet, pinagpasensyahan na lang namin.

Agosto po nagkaroon kami ng kakaibang problema. Hindi ko mabuksan ang website na kailangan kong gamitin sa trabaho. Selective browsing issue ang tawag nila sa isyung inirereklamo namin. Online freelancer po ako. Internet ang ginagamit ko para makipag-ugnayan sa boss ko. Internet din gamit ko para magbigay serbisyo bilang Admin ng kanilang kompanya. Paano ako kikita ng pera kung hindi ko mabuksan ang nag-iisang website na yun? Simpleng-simple po ng problema. Anong meron ba dun sa website at hindi mabuksan? Hindi po iyon porn site. Siguro po kung porn site iyon, iyon na mismo ang dahilan bakit hindi mabuksan pero ang website po ng kompanya ay patungkol sa online training. Gumagawa sila ng training videos na magbibigay dagdag kaalaman sa mga taong gumagamit ng Microsoft Excel, Word at Outlook. Yun ang kanilang ibinebenta.

Pitong customer service agents ang kumausap sakin sa Twitter mula Agosto hanggang mag-isang buwan na nga. Patapos na ang Setyembre, papasok na ang Oktubre, wala pa ring solusyon.

Kung ganito at walang halaga ang internet na binabayaran ko, para lang akong tanga na bayad ng bayad ng P999 taga-buwan tapos hindi ko naman magamit sa kinakailangang gamitan.

Nagpaka-bastos na ako sa Twitter. Kung ano ano na ang pinagsasabi ko. Hindi ko na halos mapigilan ang sarili ko. Dito ko na lang sa blog ko sasabihin ang lahat ng naiinisan ko at baka mapansin din naman ako ng Globe kung mabasa nila.

Ang customer po, kahit isa lang po ang nagrereklamo, lumalapit at humihingi po ng tulong dahil may tiwala yun na kung meron mang makabibigay ng solusyon KAYO po yun! Kayo dahil kayo ang may kakayahan at kaalamang sa internet.

Wala akong reklamo sa mga agents. Lahat sila ay professional at magagalang. Ang reklamo ko ay tungkol sa overall experience, mula noong nagreklamo ako hanggang sa namatayan na ako ng pag-asa na may tulong pang dumating! Hindi ako masaya sa proseso. Yung proseso sa paghatid ng mensahe, ang pagkuha ng impormasyon galing sa AKIN at ang paghatid sa impormasyon na yun papuntang tech team.

Anong klaseng proseso ba meron kayo Globe at hindi matumbok-tumbok yung pinaka-sentro ng problema? Hindi po ako masaya sa serbisyo! Kailangan pa ba umabot sa isang buwan, dalawang buwan o baka isang taon bago kayo sumulat man lang pabalik o tumawag sa customer para ipaalam kung ano ba talaga ang nangyayari? Hindi naman ako bobo para balikan nyo lang ng pasimpleng feedback na: Walang outage sa inyong area. Ano yan? Pitong agents ang kinausap ko. Lahat sila nagtanong kung ano ang problema at kung ano ba ang kanilang maitutulong. Inuulit ko po: Selective browsing issue yung problema. Nakalagay po yan sa reference number at sa mga naunang reports ng mga agents. ALAM nilang lahat na selective browsing yung issue. Tapos ang sagot sa akin ng pinakahuling agent tungkol sa outage? Ang masasabi ko? TAE! Kinikilig tumbong ko sa serbisyo nyo! Again, my tirade is against Globe Broadband, their services and the way they handle complaints. I have NOTHING against the agents. Ako din po ay nasa customer service at alam ko na mahirap magpakalma sa customer na GALIT at matagal na panahong naghintay ng solusyon.

The least I can do to get this off my chest? Write about it.

My OPINION: Spare yourself from all the trouble! Stay away from Globe Broadband! Kung may Smart, PLDT or Sun sa area nyo, yan ang kunin nyo.

Akala nyo ako lang ba ang may reklamo? I will search the entire Pinoy blogger and freelancer population and be on the lookout for those with negative Globe Broadband experiences and post it here.

My PURPOSE: Feedback is supposed to help the company find out what problems need to be addressed. IF the said company cares for the total well-being of their brand then these feedback should help. If not, then ignore me. I'm a mere speck in the universe.

List of bloggers who are NOT happy with Globe:

1. Macky - Globe Internet Broadband: A Personal Review (2010)
2. Adam  - My Experience with Globe Broadband DSL (2010)
3. Dencio - Does Globe Really Value Your Loyalty? (2011)
4. Cyberguy - Globe Wimax Nightmare...Worst Customer Service (2013)

At meron ding sa sobrang inis sa Globe Broadband, gumawa pa ng Facebook page para dito ha! 

Links to different social media sites where unhappy customers have ranted:

1. Globe Broadband Sucks

Question of the Week: Can I Join oDesk and Work Part Time?

I have an office job, can I join oDesk and do some freelance admin work part time?

I get this question a lot. The answer? Yes, you can. That is what some people are doing. They have an outside job that they love, a job they're just not ready to give up. That's where oDesk comes in. oDesk for them is a means to earn extra money on the side. If you check out oDesk's job feed, you will see that some of the jobs posted are short term projects you can finish in less than a week's time. There are also projects that require only one or two hours which you can do at any time.

Like what sort of tasks for instance? Here are some of the short term projects I've worked on from what I can remember:

1) Write 10-20 tweets and schedule them ahead of time. Make sure they are posted only on Mondays, Wednesdays and Fridays. Maximum hours allocated for the task is 2 hours.

2) Please let me know you are available for at least 2 hours everyday. I will need you to clean up my inbox and stay organized. I receive around 200-300 emails daily but most of them are spam. Delete the spammy ones and move the important emails to my Personal folder. Can you do that?

3) I will send you an Excel file containing 1000 pre-written quotes for my Twitter account. I need you to read each one and make sure the words are spelled correctly. Correct any grammatical errors and typhos and send the file back to me by end of the week.

4) Are you proficient in Excel? I have an Excel file with a record of names and addresses. I need you to delete the duplicates and remove any blank rows you find. Excellent attention to detail is a must.

5) Can you transcribe this video and send it back to me by Sunday night? You have two days to do the transcription. How much do you charge for one hour of video time?

These are just examples. There are hundreds of other jobs posted everyday. Choosing one that fits your skill set is the easy part. The real challenge is getting an interview and getting yourself hired. Ask yourself. Is this opportunity a good fit for you? What does it take to be an oDesk freelancer? What are the pros and cons?

Twitter Background For Another Buyer

I wish I have paid more attention to Leo when he was teaching me the basics of Adobe Photoshop. I used to work as a customer representative for a printing and publishing company and have seen our graphic designer worked on different magazine layouts.

That was six years ago. I can't remember a thing he taught me now but I am sure if I have Photoshop installed in my computer, I would have already used it to create different Twitter backgrounds.

Here's one I made for an oDesk buyer. I used Corel Draw and Corel Photo Paint to create this design. I cannot use the logo on her website http://myonlinemeals.com so I had to copy the whole thing and duplicate it on Corel Draw. Looks ok so far.

Here's a close up of the logo:










And here's her new Twitter background! Like it?